Effective Date: 11/02/2026
Website: https://senseinteraction.com
This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website and purchase our digital products.
1. Data Controller
Controller (Legal Entity): Londur International Lda
Brand / Website: Sense Interaction
Address: Zona Industrial Coca Maravilhas, Lote 15, 8500-483 Portimão, Portugal
VAT / Tax ID (NIPC): 513634630
Email: support@senseinteraction.com
We act as the data controller for the processing described in this Privacy Policy under the GDPR (Regulation (EU) 2016/679).
Data Protection Officer (DPO):
– We are not required to appoint a DPO. You can contact us at support@senseinteraction.com.
2. Personal Data We Collect
We may collect the following categories of personal data:
- A) Data you provide directly
– Account/identity data: name, email address, login credentials (if you create an account)
– Billing and invoicing data: billing address, country, VAT details (if applicable)
– Customer support/communications: messages you send us, support requests, and related correspondence
– Marketing preferences: newsletter subscription status and consent records
- B) Data we collect automatically
– Device and usage data: IP address, browser type, device information, operating system, approximate location (derived from IP), pages viewed, and interactions with our website
– Purchase and access data: order history, products purchased, access logs (e.g., login timestamps), and download/streaming events (where applicable)
- C) Payment data
Payments are processed securely by third-party payment processors. We do not receive or store your full payment card details. We may receive limited information such as payment confirmation, transaction ID, and partial card information (e.g., last 4 digits) depending on the provider.
Sensitive data
We do not intentionally collect special category data (e.g., health data). Please do not submit sensitive personal information via forms or email unless we explicitly request it and it is necessary for support.
3. Legal Bases for Processing
We process personal data only where we have a lawful basis under GDPR. The main lawful bases we rely on are:
- A) Contract (GDPR Art. 6(1)(b))
– Creating and managing your account (if applicable)
– Processing orders and delivering digital products
– Providing customer support related to purchases
- B) Legal obligation (GDPR Art. 6(1)(c))
– Accounting and tax compliance (e.g., invoicing, record keeping)
- C) Legitimate interests (GDPR Art. 6(1)(f))
– Website and platform security, fraud prevention, and abuse prevention
– Improving and maintaining our services (where consent is not required)
When we rely on legitimate interests, you may have the right to object (see Section 6).
- D) Consent (GDPR Art. 6(1)(a))
– Marketing emails/newsletters (where required)
– Non-essential cookies (analytics/marketing) and similar technologies (see Section 8)
You may withdraw consent at any time (see Section 6).
4. How We Use Your Data
We use personal data to:
– deliver purchased courses and digital materials (including enabling access to your purchases);
– process payments and confirm transactions;
– provide customer support and respond to inquiries;
– maintain and secure our website and prevent fraud/abuse;
– improve website functionality and user experience;
– send marketing communications only when you have provided consent (you can unsubscribe at any time).
5. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.
Typical retention periods:
– Tax and accounting records (e.g., invoices, accounting documents): up to 10 years, as required by Portuguese law.
– Account data: while your account is active; if inactive, we may delete or anonymize it after 24 months, unless we need it for legal or tax purposes.
– Purchase/access records: for as long as needed to provide access and handle support, and as required for legal/tax compliance.
– Customer support communications: typically up to 36 months after the ticket is closed.
– Security logs (e.g., IP logs for abuse prevention): typically up to 12 months, unless needed for incident investigation.
– Marketing data: until you unsubscribe/withdraw consent or after 24 months of inactivity, whichever comes first.
We may retain certain information longer if necessary to establish, exercise, or defend legal claims.
6. Your GDPR Rights
You may have the right to:
– access your personal data;
– correct inaccurate or incomplete data;
– request deletion (where applicable);
– restrict processing (where applicable);
– object to processing based on legitimate interests (where applicable);
– data portability (where applicable);
– withdraw consent at any time (this does not affect processing carried out before withdrawal);
– lodge a complaint with the supervisory authority.
How to exercise your rights:
Email us at support@senseinteraction.com with your request and sufficient information to identify you. We may ask for additional information to verify your identity.
We will respond within the time limits required by GDPR (typically within one month, depending on the complexity and number of requests).
Supervisory authority (Portugal):
CNPD (Comissão Nacional de Proteção de Dados)
https://www.cnpd.pt
7. Data Sharing (Recipients and Processors)
We may share personal data with service providers who help us operate our business (“processors”), such as:
– payment processors (to process payments securely)
– email delivery / marketing platforms (only if you subscribe/consent where required)
– website hosting and cloud infrastructure providers
– analytics providers (only if you consent to analytics cookies, where required)
– accounting and professional advisors (as needed for compliance)
We only share data as necessary for the purposes described in this Policy and require processors to provide appropriate safeguards and (where required) enter into data processing agreements.
We may also disclose personal data where required by law or to respond to lawful requests from public authorities.
We do not sell your personal data.
8. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we ensure appropriate safeguards, such as:
– an EU adequacy decision (e.g., where a provider participates in an approved framework); and/or
– Standard Contractual Clauses (SCCs) and additional safeguards where required.
You may contact us at support@senseinteraction.com for more information about the safeguards used for specific transfers.
9. Cookies and Similar Technologies
We use cookies and similar technologies for:
– essential website functionality;
– analytics; and
– marketing (where applicable and only with consent when required).
You can manage cookie preferences via our cookie banner and, where available, the “Cookie Settings” option on our website.
For more information, please see our Cookie Policy:
https://senseinteraction.com/cookie-policy
10. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
– TLS/SSL encryption for data in transit
– secure hosting and access controls
– limited access to personal data on a need-to-know basis
– use of secure payment processing (payment details handled by payment processors)
No method of transmission or storage is completely secure, but we work to protect your data using reasonable safeguards.
11. Children
Our website and services are not intended for children. If you believe a child has provided personal data to us, please contact support@senseinteraction.com so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top indicates when this version was last updated.